Wedding Paper Divas Frequently Asked Questions
Have a Question?
Our customer service specialists are available to answer any questions you may have about our products, personalize process or ordering.
no thanksBy Phone
866.594.1226 (toll-free)
650.209.1341 (international customers)
FAX: 650.249.3578
Monday - Friday (6am - 8pm PST)
Sunday (8am - 5pm PST)
By Email
For General Information: info@weddingpaperdivas.com
For Order Information: orders@weddingpaperdivas.com
Our customer service will be closed on Friday, 7/3.
Photo Submission
Learn how to upload, edit and perfect your snapshots according to our photo submission guidelines.
Order Status
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How do I check my order status?
You can check the status of your order by clicking on the My Account link at the top of the Wedding Paper Divas website to sign in to your account. From there, check "My Recent Orders" to see the updated status and estimated delivery date for your order.
If you have any questions regarding our processing times, please reference our turnaround time chart.
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How long does it take to receive my cards after I order them?
We provide an estimated processing time on each product description page. The first official business day starts at 12:01 am (PT) on the working business day after you place your order. If you place an order on a Monday at 5:00 pm (PT), for example, Tuesday will be the first business day of the processing time for that order if Tuesday is not a holiday.
Please refer to the chart below for the average processing times* for our Signature, Letterpress and Thermography Collections.
*excludes shipping timeSignature Collection: Wedding Invitation Orders Signature Collection: Non-Wedding Invitation Orders Letterpress Collection Thermography Collection Regular Processing Time 5-6 business days 4-5 business days 6-7 business days 5-6 business days Rush Processing Time 4-5 business days 3-4 business days 5-6 business days 4-5 business days -
How much does rush processing cost?
Rush processing costs $10. To speed up the process even more, you can add accelerated shipping to your order at an additional cost.
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How do I contact customer service?
A: Please call us toll free at 1-866-594-1226 Monday through Friday from 6:00 am and 8:00 pm (PT), or Sunday between 8:00 am and 5:00 pm (PT). If you are calling from outside the United States, please call our local phone number at +1-650-209-1341. You can also chat with a live representative on our website during business hours, or email us anytime at info@weddingpaperdivas.com.
Purchasing
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Do you have a printed catalog?
Unfortunately, we do not have a print catalog to mail out at this time. You can find all of our products on our website, and place all orders online or over the phone.
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Do you have a store?
No. We do not have a physical store, but you can shop for and order all of our products on our website.
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Do I have to purchase a minimum number of cards?
Our cards come in tiers of 25, so you must order at least 25 cards.
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What's the largest order size available?
You can order up to 500 cards on our site at this time. To place an order for more than 500 cards, please call 1-866-594-1226, email us at orders@weddingpaperdivas.com or chat with a live representative on our website.
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Can I place a reorder?
Yes. If you have placed an order at Wedding Paper Divas in the past, you can place a reorder by visiting your account page. Click on "Your Account" in the header on any Wedding Paper Divas page, and then sign in to access your account history. Find the order you would like to use to place your reorder, and then click the "Reorder" link next to the order listing. Once you fill out the form and submit it, we will begin processing your reorder.
You can also place a reorder by contacting our customer service department.
The price of each item in your order will be determined by the total number of items you've ordered in both your initial order and your reorder. This means you will likely enjoy the benefit of lower prices at higher quantity tiers.
In addition, since we already have the art file for your order on hand, we will automatically apply rush processing to your reorder. Processing will then take approximately 2-3 business days before we ship your items.
Please call us toll free at 1-866-594-1226, or at +1-650-209-1341 for international customers, during our business hours. You can also chat with a live representative or email us at orders@weddingpaperdivas.com.
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Do you charge sales tax?
Since our fulfillment center is located in California, we are required to collect a 9.25% sales tax for orders that shipped within the state. Orders shipped outside of California are exempt from sales tax.
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How do I apply a coupon code to my order?
To apply a Wedding Paper Divas promotional code to your order, enter the code in the "Promo Code" box during checkout and click "Apply." You will see a confirmation message once the code is accepted, and the appropriate discount will appear in your order summary.
An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code. See the fine print on emails or other promotional materials for details about code expiration dates.
Unless otherwise stated, offers cannot be combined with other promotions or discounts, and no more than one coupon can apply per order. Coupon codes are not valid for the purchase of gift certificates. To prevent abuse, we reserve the right to discontinue or modify these offers at anytime without notice. We reserve the right to cancel any order at any time.
To receive promotional discounts on a regular basis, sign up for our email newsletter.
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What payment methods do you accept?
We accept Visa, MasterCard and American Express credit card payments, as well as Wedding Paper Divas gift certificates, cashier's checks, money orders and personal checks for customers within the United States. International customers can pay by credit card, or by check for a small fee. Payments can be made via the web, over the phone or by mail for checks and money orders. We use the highest quality encryption and authentication for all customer information. All credit cards orders will be encrypted and highly secure.
Please call us at 866-594-1226, chat with a live representative or email us at orders@weddingpaperdivas.com for more details.
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Do you have customer testimonials?
Of course! We invite you to read what our customers have to say about their Wedding Paper Divas experiences on our Customer Testimonials page.
Shipping and Handling
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What are the Wedding Paper Divas shipping costs and methods?
We offer four shipping options for orders of 500 cards or less delivered within the United States: Ground ($6.95), 3-Day ($8.95), 2-Day ($14.95) and Next Day Air ($24.95). For customers in Hawaii and Alaska, we offer only 2-Day or Next Day Air shipping. We also offer APO Standard ($15.00) and APO Expedited ($25.00) shipping for military addresses located anywhere in the world. For US orders that exceed 500 cards, the shipping price changes to account for the increased weight of the package.
All of our shipping rates are extremely competitive and reflect the carrier's charges to us.
Click here to see shipping time table and UPS map -
Do you ship to APO addresses?
Yes, we ship to APO addresses using APO Standard ($15.00) and APO Expedited ($25.00) shipping.
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What are your international shipping costs and methods?
Wedding Paper Divas welcomes all international orders. We recently partnered with a printing facility in Europe to provide a faster turnaround for international orders, and we ship to international locations worldwide through UPS and Swiss Post. Please note, however, that we do not currently ship samples to international addresses and that Wedding Paper Divas is not responsible for any additional duties or taxes associated with international shipping.
You can calculate the cost of shipping on the checkout page once you have selected the items in your order. Enter your shipping state or province, postal code, country and the shipping method of your choice, and your shipping options, including cost and estimated delivery date, will appear.
For certain outside vendor orders where we have to ship from the US, shipping cost may vary. A customer service representative will contact you if any additional costs would be incurred.
For additional information, please review the summary of our shipping options and the international shipping terms and conditions listed below.
Europe EU* Rest of Europe* Australia Rest of World* Canada* UPS Standard $25.00 N/A N/A N/A $14.95 Shipping Time 1-5 business days N/A N/A N/A 3-7 business days UPS Express Saver $55.00 $60.00 $60.00 $60.00 $55.00 Shipping time 1-2 business days 2-3 business days 3-5 business days 3-5 business days 3-5 business days
* By UPS Worldwide Expedited Service
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How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email that will include the tracking number for your order.
Proofs
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Do you offer printed proofs?
No, we do not offer printed proofs.
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Do you offer digital proofs?
Yes. We will send you a complimentary proof on the day we process your order. Please approve your proof as soon as possible. Your order's delivery date will be pushed back for each day you delay since we cannot print your cards until you approve the proof. We offer two complimentary proofs with every order. Additional proofs may be requested for a $15 fee.
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How do I review my proof online?
We will send you an email with a link to the electronic proof of your order when it is ready. The professional designer assigned to your order will also call to notify you that the email has been sent.
If you misplace the email or have trouble accessing the link to your proof, you can still see it by accessing our proofs page and entering your order number and the email address that you provided to us. If you cannot locate either of these items, please feel free to chat with one of our customer service specialists or call us at 866-594-1226.
Click here to view your online proof now
Creating a Personalized Card
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How do I create a personalized stationery?
Our simple online ordering system makes it easy to personalize and preview your favorite designs.
For Wedding Invitations:
- Click the "Personalize" button on a product page
- Use our automated wedding etiquette templates to select a verse based upon who is hosting your wedding
- Select a formal or casual verse option
- Enter the details of your wedding
- Edit the text shown in the preview image
- Edit the font style, size and color
- Verify the text accuracy and approve the design by providing your initials
- Select envelopes and add matching wedding suite items to your order as needed
For All Other Products:
- Click on the "Personalize" button on a product page
- Enter the details of your event
- Edit the text shown in the preview image
- Edit the font style, size and color
- Verify the text accuracy and approve the design by providing your initials
- Select envelopes and add matching wedding suite items to your order as needed
Customization and Design Services
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What are my customization options and how much do they cost?
You can change font sizes, colors and typefaces during the personalization process. You can also request a custom color for a fee of $20 per standalone item, or $20 for all of the items in a wedding invitation suite. For more information on customization changes, please refer to our Terms of Service.
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Can I change the format of a design?
No, we cannot change a card to a different size or format. For more information on customization changes, please refer to our Terms of Service.
Custom Color Options
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Do you accept custom color requests?
We accept custom color requests for our Signature Collection. Unfortunately, however, we cannot accommodate custom color requests for our Letterpress and Thermography collections at this time.
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Do you have any other colors available for the Signature Collection?
Yes. If you cannot find a color to suit your needs on our site, we offer Custom Color Options Cards for designs printed on either our Signature Matte White and Signature Textured Ecru paper. These cards feature 30 of the most requested custom colors for each respective paper type. The colors are printed on the same paper as our invitations, and they can be used for any of our Signature Collection designs. Please note, however, that the colors on the Signature Textured Ecru Custom Color Options Card can only be used within specific ecru paper customization guidelines.
Click on the images above to purchase our Custom Color Options Cards
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Do you have any other colors available for the Thermography Collection?
Unfortunately, we do not currently offer custom colors for our Thermography Collection. See available Thermography colors below.
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Do you have any other colors available for the Letterpress Collection?
Unfortunately, we do not currently offer custom colors for our Letterpress Collection. See available Letterpress colors below.
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What is a PMS (Pantone) color? What is a CMYK color? What is the difference between a PMS color and a CMYK color?
Pantone Matching System (PMS) is a color labeling system created by Pantone, an independent company. The Pantone system is the largest color matching system in use today.
A PMS spot color is created by pre-mixing a number of existing colors. Thus, the ink used in a spot color for a specific print run is already mixed, making the exact color hard to match in the future.
CMYK, or the 4-color process, uses a specific ratio of four inks (Cyan, Magenta, Yellow and Black) to create colors. As a result, each color can be easily reproduced in the future by following the same ratio.
Unlike PMS colors, which are pre-mixed prior to the printing process, CMYK colors are created during the printing process by combining the four inks on paper. As a result, a CMYK color will often print darker and duller than its PMS counterpart.
*This graphic is for visual demonstration purposes only, and does not accurately represent real colors.
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I only have a PMS (Pantone) color. Can you match it exactly?
No. Our cards are printed on a commercial 4-color (CMYK) digital printing press, so we cannot guarantee an exact match to your PMS color or any other spot colors. We do have resources to convert your PMS color to a CMYK color, but we can't guarantee that the printed colors will match exactly.
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I want to use a specific color, but I don't know its PMS or CMYK value. What should I do?
In this situation, you have several options:
Option 1: Choose a color from our website.
- If you have a general idea of the color you need, we recommend browsing our website to see if we offer a similar color. Different designs offer different color options, but we are able to print many of our designs using any of the colors we offer on our site. Please call to request free printed sample swatches of these colors.
Option 2: Order Custom Color Options Cards.
- If you don't like any of the colors on our site, you can order our Signature Matte White Custom Color Options Card or Signature Textured Ecru Custom Color Options Card. These cards will provide you with a specialized palette of 30 pre-selected custom colors created for each specific paper option. The cards are printed on the same paper as our wedding invitations, so the printed colors are an accurate representation of the colors you will see in your final order.
Option 3: Find a CMYK color.
- If you want a specific color that is not available on our website, Signature Matte White Custom Color Options Card or Signature Textured Ecru Color Options Card, we recommend finding a book that displays CMYK color swatches. Search online, at local bookstores and in libraries for The Tintbook (www.tintbook.com). Whenever you use a book to choose a color, please keep in mind that our wedding invitations are printed on 110 lb. uncoated paper, so the printed color will change slightly.
- Try to look at colors that are printed on thick, uncoated paper for a more accurate idea of how they will print on our cardstock. Please note that most colors will appear slightly different when printed on ecru paper stock versus white paper stock. If you have any questions, call us for more information.
Option 4: Find a PMS color.
- If you cannot find The Tintbook, we suggest contacting a local print shop or art supply store. They are likely to have uncoated PMS color books that you can use to select your colors.
- Once you find a PMS value, ask the shop if they have a Color Bridge for uncoated paper. If so, find your PMS value in the book and look at the color to the right of your swatch for the CMYK version of the color. You will notice that the colors are not an exact match (please refer to previous questions for more information). The CMYK version will be a closer representation of the color you will see on your invitations. If you are satisfied with that color, make a note of the CMYK values to send to us when you request your custom color.
Option 5: Contact us.
- If you have questions about any of these options, please contact our customer service department at 866-594-1226, or chat with one of our color specialists. We will be more than happy to assist you in finding the perfect colors for your order.
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I found the perfect color, but it is a paint swatch. What should I do?
Unfortunately, we are not able to match colors from paint or fabric swatches. To find the best color to match your sample, please use one of the recommended resources mentioned above. If you have trouble finding a match, contact our customer service department at 866-594-1226, or chat with one of our color specialists. We will happily assist you in finding the best color to match your swatch. Please note that we may ask you to mail us the swatch.
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I found the color that I want on a website. What should I do?
Because of calibration differences, we are not able to accept color requests based on what you see on a computer monitor. Similarly, we cannot match our designs to colors printed with non-calibrated printers. If you like the color printed from your home printer, please mail us the printout and our color specialists will find the closest CMYK color.
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I want to change the background color of my invitations to dark blue, but the text is black. Can I change the color of the text?
Yes. We can change almost any design or text color. If we can't accommodate your request, a customer service specialist will contact you to discuss other options. For other inquiries, please call 866-594-1226, or chat with one of our color specialists.
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What are your custom color fees?
A one-time customization fee of $20 applies to all custom color requests. For details, please see our customization fees table.
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If I need more cards, can I order later and still expect the colors to match my original order?
Final print colors may vary slightly over time due to press calibrations and natural variations in paper weight and stock. Thus, we cannot guarantee an exact color match for orders placed on different dates for the same item.
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Can I print color swatches on my home printer to choose my color?
No. To ensure that you see our colors accurately, we strongly advise that you select a color from our actual Custom Color Options Cards. The colors you see on your computer monitor or printed on your home printer may not be accurate. For more information, please reference previous questions regarding different color options.
Printing Techniques
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What is digital offset printing?
Digital offset printing presses deliver high resolution liquid ink. As a result, final printed products feature bright, long-lasting colors. This process offers the quality of traditional offset printing, but capitalizes on the efficiency of a digital workflow. This means you get the best print quality for graphics, text and photographs on all items in our Signature Collection.
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What is letterpress printing?
The oldest and most versatile method of printing still in use today, the letterpress process uses metal plates with raised printing areas. Ink touches only the top surface of the raised areas, and the inked image is then transferred directly to the paper, leaving indented text and images. Sometimes a slight embossing appears on the reverse side of the paper, and the letterpress image is always sharp and crisp.
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What is thermography printing?
Thermography is a sleek and modern printing technique that emulates the refined look of traditional engraving. During the process, printed sheets come off a press and pass through a powder application, where resin is applied to the wet ink. The resin is then removed from all areas, except where it adheres to the wet ink. The paper is then heated, causing the resin to melt and fuse to the ink. The substrate is subsequently cooled, finalizing the process and leaving a raised design wherever the resin mixture lies on the paper.
Letterpress
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What kind of printer do you use for the Letterpress Collection?
Through an exciting partnership with fine stationer William Arthur, all of the designs in our Letterpress Collection are printed on antique, commercial grade letterpress printers. The oldest and most versatile method of printing, the letterpress process uses metal plates with raised printing areas. Ink touches only the top surface of the raised areas, and the inked image is then transferred directly onto the paper. Sometimes a slight embossing appears on the reverse side of the paper. The letterpress image is always sharp and crisp.
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Who is William Arthur?
After nearly 60 years of creating luxury stationery, William Arthur has earned a distinguished reputation within the stationery business for fine craftsmanship and exquisite style. The company currently prints our Letterpress and Thermography Collections.
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What type of paper is used for the Letterpress Collection?
William Arthur's signature white and ecru papers are custom-created exclusively by U.S. mills specializing in fine art and conservation paper. Renowned for its substantial weight, smooth texture and high opacity, William Arthur paper is 100% acid-free, ensuring archival integrity for generations to come.
The envelope, cover and Bristol weight papers are 100% wood pulp (composed of premium hardwood and softwood fibers), and the text stationery is 75% wood pulp and 25% cotton.
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Can I print letterpress designs on my home printer to use as samples?
No. The true beauty of letterpress lies in the impressed surface and creamy texture of the paper, so printing the designs at home won't give you a clear appreciation for its elegance or style. To gain a better understanding of the color and print quality of the designs in our Letterpress Collection, we suggest ordering samples for only $5each.
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Can I print a photo on a design from the Letterpress Collection?
Unfortunately, we do not currently offer photo options in our Letterpress Collection.
Thermography
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What kind of printer do you use for the Thermography Collection?
Through an exciting partnership with fine stationer William Arthur, all of the designs in our Thermography Collection are printed using state-of-the-art thermography printing presses. During the process, printed sheets come off the press and pass through a powder application, where resin is applied to the wet ink. The resin is then removed from all areas, except where it adheres to the ink. The paper is heated, causing the resin to melt and fuse to the ink. The substrate is subsequently cooled, finalizing the process and leaving a raised design wherever the ink and resin mixture lies on the paper.
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Who is William Arthur?
After nearly 60 years of creating luxury stationery, William Arthur has earned a distinguished reputation within the stationery business for fine craftsmanship and exquisite style. The company currently prints our Letterpress and Thermography Collections.
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What type of paper is used for the Thermography Collection?
William Arthur's signature white and ecru papers are custom-created exclusively by U.S. mills specializing in fine art and conservation paper. Renowned for its substantial weight, smooth texture and high opacity, William Arthur paper is 100% acid-free, ensuring archival integrity for generations to come.
The envelope, cover and Bristol weight papers are 100% wood pulp (composed of premium hardwood and softwood fibers), and the text stationery is 75% wood pulp and 25% cotton.
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Can I print thermography designs on my home printer to use as samples?
No. The true beauty of thermography lies in the fine texture and raised surface of the paper, so it is best to experience these qualities in person. To gain a better understanding of the color and print quality of the designs in our Thermography Collection, we suggest ordering samples for only $5 each for wedding invitations and $3 each for bridal shower invitations and save-the-date cards.
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Can I print a photo on a design from the Thermography Collection?
Unfortunately, we do not currently offer photo options in our Thermography Collection.
Paper Type and Quality
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What paper types are available for the Signature Collection?
Designs from our Signature Collection are printed on uncoated Signature Matte White and Signature Textured Ecru and Textured White cardstock; our eco-friendly Signature Textured paper consists of 30% post-consumer waste material. Most cards are printed on 110 lb. paper, but some products are printed on 100 lb. paper. We use Strathmore Writing Wove as our paper source for premium 80 pound envelope paper for our entire Signature Collection. For specific details about any of our designs, please reference the design's product page.
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What type of paper is used for the Letterpress Collection?
William Arthur's signature white and ecru papers are custom-created exclusively by U.S. mills specializing in fine art and conservation paper. Renowned for its substantial weight, smooth texture and high opacity, William Arthur paper is 100% acid-free, ensuring archival integrity for generations to come.
The envelope, cover and Bristol weight papers are 100% wood pulp (composed of premium hardwood and softwood fibers), and the stationery is comprised of 75% wood pulp and 25% cotton.
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What type of paper is used for the Thermography Collection?
William Arthur's signature white and ecru papers are custom-created exclusively by U.S. mills specializing in fine art and conservation paper. Renowned for its substantial weight, smooth texture and high opacity, William Arthur paper is 100% acid-free, ensuring archival integrity for generations to come.
The envelope, cover and Bristol weight papers are 100% wood pulp (composed of premium hardwood and softwood fibers), and the text stationery is comprised of 75% wood pulp and 25% cotton.
Envelopes
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What envelope sizes are available for the Signature Collection?
We offer A2, A7, #10, Large Square, Small Square and RSVP envelope sizes. We also offer an additional white stardust liner option for wedding invitation envelopes that pair with designs printed on our Signature Matte White paper. Please see our Wedding Stationery Envelopes and Sizes section for additional information.
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What envelope sizes are available for the Letterpress and Thermography Collections?
Envelopes for our Letterpress and Thermography Collections are customized to match the size of our wedding stationery. They follow the style of Baronial envelopes, which are traditionally reserved for formal invitations and fine stationery. Please see our Wedding Stationery Envelopes and Sizes page for additional information.
Samples
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Do you offer samples?
Yes. We encourage guests to order samples from our Signature, Letterpress and Thermography Collections to see and feel our high quality products in person. To order a sample of a specific product, please click on the "Request Sample" button on that product's description page. Visit our samples ordering page for additional information.
If you need further assistance, please call us at 866-594-1226, email us at info@weddingpaperdivas.com or chat with a live representative on our website.
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Do you ship samples to international addresses?
Yes, we ship samples to international addresses via USPS International First Class. Please allow 10 business days for delivery. Other shipping methods are available upon request. To receive a shipping cost estimate or to complete your international sample order, please call us at +1 650-209-1341 , email us at info@weddingpaperdivas.com or chat with a live representative on our website.
Visit our samples ordering page for additional information.
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How much do samples cost?
The cost of samples varies for each of our collections:
For the Signature Collection:
- Wedding invitations: $2
- Bridal shower and other party invitations: $1
- Custom color swatch cards: $1
For the Letterpress Collection:
- Wedding invitations: $5
For the Thermography Collection:
- Wedding invitations: $5
- Save the date cards and bridal shower invitations: $3
Visit our samples ordering page for additional information. If you need further assistance, please call us at 866-594-1226, email us at info@weddingpaperdivas.com or chat with a live representative on our website.
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How long does it take to process my samples order?
We ship US sample orders via USPS First Class mail and international sample orders via USPS International First Class mail on the first business day after you place your order unless the item is in backordered.
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Can I customize the color of my samples?
No. We do not currently accept custom color requests for samples. For more information about selecting custom colors, please review the information in the Custom Color Options section.
Other Inquiries
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Can you print recipient names and addresses on my envelopes for me?
Unfortunately, we do not offer address uploading or a direct mail service at this time.
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Can I send you my recipient list and have you mail my stationery?
Unfortunately, we do not offer mail service at this time.
Photo Submission
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What photo formats do you support?
You can currently upload photos in the following formats: .jpg, .gif, .png, .bmp and .tiff.
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Why does the error message indicate that my photo is below the minimum requirements? How do I know if my photo is suitable for printing?
The photo you uploaded might be too small for the design you selected. This will result in a grainy or pixilated final product. In addition, attempting to resize the photo can distort the image quality. Since the overall appearance of your stationery is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos. If you have a larger version of the photo, or if you have another snapshot that would be more suitable for the product, please use that photo instead. Feel free to contact our customer service department if you have any additional questions.
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Will you edit my photo?
One of our in-house designers will perform complimentary touchups on your photo. For more information about our highly skilled design team, our photo policies or why we have so many delighted customers, please read on to find out how we help make your photo cards unique:
- All photos are printed on premium, 100 or 110 lb. stationery paper for a luxurious feel.
- An in-house photo expert will perform complimentary touch-ups on every card, including brightening and sharpening your photo images and removing red eye. We will contact you personally to discuss any other changes our designers think will enhance the appearance of your cards.
- All color pictures can be converted to black and white or sepia tone for no additional charge.
- Our online preview tool allows you to upload photos, insert them into the design of your choice and preview the finished product instantly.
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What guidelines should I follow when I submit photos?
- Please do not submit a link to an online photo service such as Shutterfly, Kodak Gallery or Snapfish in lieu of a photo. These services store the original, high resolution photo on their servers, but they only show a low resolution version on the web that will not print clearly.
- Always send a high resolution, original photo from your digital camera. If the photo is too small for your product, please upload a higher resolution photo, which has more pixels per inch and will result in a crisp, clean and beautiful finished product.
While it may be tempting to crop or edit your photo, rest assured that our professional designers will take care of your photo editing needs for you. If you have specific instructions for our design team, leave a note in the special instructions box or contact us directly. - When shooting a photo, use optimal lighting. Use natural light for photos taken indoors, and avoid direct sunlight when taking photos outdoors. You should also avoid shadows and particularly bright areas that will print looking almost white. Finally, when using a flash, keep approximately three feet between you and the subject of your photo.
- Always select the highest resolution and largest file settings your camera will support. This will reduce the number of photos you can store on your camera, but your photos will be clearer. If your camera offers settings for white balance, be sure to select indoor, outdoor, landscape, portrait or another appropriate setting.
- Avoid any movement in your photos that could leave the finished product looking blurry.
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Can I submit photos via mail?
Unfortunately, we do not accept physical photos. You must submit a digital photo.
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My photos aren't ready yet. Can I complete my order and submit my photos later?
If your photos aren't available yet, you can complete your order and leave a note for our design team in the special instructions box indicating that you will submit photos later. When you are ready to submit your photos, please email photos@weddingpaperdivas.com and list your order number, email address and first and last name. Add your photos as attachments, not in the body of the email.
If you submit a photo at a later date, please do not resize it since this might compromise your product's final print quality. If you have any special cropping requests, or if you want our designers to convert your color images to black and white or sepia tone at no additional charge, please specify all requests in your email when you submit the photo. Please note that our designers might also need to crop your photo to make it fit the design you selected.
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What is the size limit for uploaded photos?
You can upload a maximum file size of 10 MB.
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How do I upload photos from my computer?
Unfortunately, we do not offer mail service at this time.
To upload photos:
- Click "Add/Remove Photos" on the personalization page
- Click "Browse" to access the files on your computer
- Select the photo of your choice
- Click "OK" to start the uploading process
- The photo will appear in your photo tray when the upload is complete
- Click "Close" to return to the personalization page
- Use the uploaded photo to complete your card
Gift Certificates
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Do you offer gift certificates?
No. We do not currently sell Wedding Paper Divas gift certificates, but they will be available for purchase in the near future.
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How do I redeem a gift certificate?
You can use a gift certificate to pay for any product sold on Wedding Paper Divas, excluding additional gift certificates. To redeem your gift certificate, enter the 15 character claim code located on the bottom of the gift certificate in the appropriate field on the checkout page and click the "Apply" button.
If you want to apply a gift certificate to a previous order, please contact our customer service department at 866-594-1226 or chat with a live representative on our site.
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How do I check my gift certificate balance?
Once you've used a gift certificate, you can check your remaining balance at any time by clicking "My Account", or by looking on the checkout page below the gift certificate field.
If you apply a gift certificate to your order and still have funds leftover, we will note the remaining balance in the gift certificate section of your Wedding Paper Divas account. The next time you place an order, we will prompt you to use the rest of your gift certificate without re-entering your claim code. Unused gift certificate funds will remain in your account until you redeem them.
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The website didn't accept my gift certificate. What should I do?
If you are having trouble redeeming your gift certificate, make sure that you enter the claim code exactly as it appears on your card. If an error message states that the gift certificate has already been redeemed, please note that you only need to enter the claim code the first time you redeem your gift certificate. For subsequent purchases you make with the remaining funds, you can redeem the gift card without re-entering the code by checking the appropriate box on the checkout page.
For additional assistance, please contact our customer service department at 877.300.9256 or chat with a live representative.
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How do I apply multiple gift certificates to an order?
You can redeem up to two gift certificates per order. Enter the first claim code, click the "Apply" button and wait for the page to refresh before you enter the second code and click "Apply" again.
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What if my gift certificate doesn't cover the cost of my entire order?
If the cost of your order exceeds the value of your gift certificate, the system will prompt you to pay the remainder of the balance using a credit card or another gift certificate, or to change the items in your order to reduce the cost. We do not accept check payments for the balance of gift certificate orders.
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What should I do if I lost my gift certificate? What if I never received it?
We can void and reissue any gift certificate that has not been redeemed. Please chat with a live representative or call us at 866-594-1226 for additional assistance.
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What are your gift certificate terms and conditions?
Please check the fine print to find a full list of restrictions regarding Wedding Paper Divas gift certificates.
Returns
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What is your return policy?
We are confident that you will be happy with the quality of our products, but if you are not satisfied with your order for any reason, please contact us within 45 days of receiving it to initiate an exchange or return. Please note that all returns are subject to a $25 cancellation fee, and that we cannot refund shipping, customization and rush fees if they apply. In addition, due to the personalized nature of our products, we cannot accept returns based on customer input errors, including typos and layout mistakes.
In the case of a Wedding Paper Divas error, please accept our sincere apologies and rest assured that we will fix the mistake as quickly as possible. Once you notify us, we will offer you a full refund, exchange or credit toward a future purchase. If you opt for a full refund, we will ask that you please return the order in its original form and packaging to help us enhance our quality control efforts. We will issue a refund as soon as we receive the shipment.
We reserve the right to reject any returns and exchanges that do not meet these conditions. For details please see our Terms of Service.
Security and Privacy Polices
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What are the Wedding Paper Divas privacy and security policies?
Wedding Paper Divas respects your privacy. Please see our privacy & security policy for a full explanation of our privacy and security policies.
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How does Wedding Paper Divas use my personal information?
We use your personal information to fulfill your requests, improve our services, customize our content and contact you. Please view our Privacy & Security Policy for more information.
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How does Wedding Paper Divas collect information?
We collect personal information when you register for an account, and we access general information such as shopping habits and order patterns when you use Wedding Paper Divas products or services. Please view our Privacy & Security Policy for more information.
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What is the Wedding Paper Divas policy on professional photographers, image authors and copyrights?
We respect and uphold the legal rights of photographers and image authors. If you have a copyrighted image and wish to use it to personalize your cards, please contact the photographer to request a signed copyright release for your records. If you are unaware of the creator of a studio image that does not indicate the name of the creator, you may be able to claim that the image is for "fair use" and that you are unable to contact the photographer.
Regarding copyright indemnification, the purchaser agrees to hold Wedding Paper Divas harmless for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Wedding Paper Divas for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.
Product Reviews
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What are product reviews?
Product reviews offer customers a chance to give feedback about the products they've purchased. Each product review provides an overall rating based upon a 1 to 5 star rating system, with 5 being the most favorable. You may find the product reviews helpful in determining which products best suit your needs based upon reviews posted by other customers.
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How do I submit my product reviews?
We strongly encourage all of our customers to submit product reviews to help other shoppers decide what stationery items are best for them. In order to ensure the most helpful and accurate reviews, we only allow customers who have purchased a product from us to post a review about that specific product. To submit a product review, visit your "My Account" page and click on the "Review it" button next to the orders that you have placed.
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I am having trouble completing my review. What should I do?
Unfortunately, some browsers do not support the tools needed to complete product reviews. If you are having trouble completing a review, try switching to one of our supported browsers (Internet Explorer 7 or Firefox 3) and finish submitting your review from there.
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I have submitted a review. When will I see it?
All reviews go through a three-tiered moderation process to ensure that only appropriate content is posted on the website. This process takes roughly 72 hours. Our moderation team screens out profanity and inappropriate content, but will never filter out negative reviews. We want product reviews to serve as an open and honest forum for all customers to post their feedback.
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Several days have passed, and my review still isn't posted on the site. What happened to it?
Occasionally, reviews will be rejected during the moderation process. The most common reasons for rejection include:
- Including personal information. We want to protect your privacy, so we will not publish reviews that include your full name (except when shown on an uploaded image), address, email, phone number, event location or other information that you may not want publicly visible.
- Listing details about pricing and promotions. Because pricing and promotions change on an ongoing basis, and we cannot guarantee that a price will stay constant for any of our products. As a result, we cannot post any reviews that include specific prices or any promotions that a customer used.
- Focusing exclusively on shipping and customer service. We understand that customer service and shipping are an important reason why customers shop with us, but we want product reviews to focus on the quality of the products themselves. For this reason, we will reject all reviews, both positive and negative, that overly focus on customer service or shipping experiences. We accept reviews that mention these details in passing, but reviews that focus on one single service or shipping experience will be rejected. If you have questions or concerns regarding a specific order, please don't hesitate to contact our customer service department for additional information.
- Linking to and/or mentioning another website. We cannot allow reviews to be used to promote other sites or services. If a review contains an external link or attempts to draw users to external sites, our team will reject it.
- Including irrelevant information. We will reject reviews that are not relevant to the product and/or are too short to convey useful information to shoppers.
- Including inappropriate material. Please be careful when uploading reviews, and make sure that all information posted will be appropriate for all audiences. Reviews that are deemed inappropriate will be summarily rejected.
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I believe my review may have been removed. What can I do?
We allow one review per product per member, so if your review was rejected for one of the reasons listed above, we encourage you to submit another review. We want every customer's voice to be heard, and as a result we do not screen out negative reviews. We created the reviews to serve as an open forum for feedback, and hope that you use it to tell other customers about your experiences with our products.
